Chartered-led. Integrated. Outcome-focused.

Loss adjusting sits at the core of Complex Claims. Our Chartered Loss Adjusters lead the management of technically demanding claims the global insurance market, combining deep sector expertise with a disciplined, project-managed approach.

We are a Chartered-led practice. Our work is delivered by professionals who meet recognised standards of competence, experience and accountability, ensuring advice is grounded in technical expertise, supported by rigorous analysis, and exercised with sound professional judgement.

We act for insurers, reinsurers, brokers and captives across a broad range of policy classes and industry sectors. Our adjusters are experienced in managing multi-jurisdictional claims, complex contractual frameworks and high-value technical losses, providing clear direction in situations where coordination and judgement are critical.

Complex Claims is structured to bring senior, technically capable professionals to the forefront of every instruction. By integrating loss adjusting with in-house quantum and technical expertise, we reduce reliance on external parties, improve consistency of analysis, and support faster, more informed resolution.

Chartered-led: recognised expertise supporting clear, well-informed decisions and better outcomes.

How We Work

From the point of instruction, we apply a structured, project-managed framework to every claim. Critical issues are identified early, including policy response, scope of loss, contractual context and stakeholder priorities and a clear roadmap is established with defined milestones and deliverables.

Our adjusters work closely with our Chartered Surveyors and advisory teams to develop a complete and consistent understanding of each claim. This integrated approach ensures quantum is assessed accurately, issues are addressed proactively, and settlement is progressed efficiently.

We support this with proprietary tools and methodologies, including Loss Management Schedules, structured communication frameworks and valuation approaches that enable early-stage cost assessment. Together with an extensive database of historic claims data, this allows us to identify emerging trends, recurring defects and loss patterns, and to provide informed advice on risk mitigation, repair strategies and salvage.