COOKIE POLICY

Last updated: 19 May 2026

This Cookie Policy is designed to comply with the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).

1. About cookies

Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They allow the site to recognise your device, remember preferences, and gather information about how the site is used.

This Cookie Policy explains how GRS International Ltd, trading as Complex Claims International ("we", "us", "our") uses cookies and similar technologies on complexclaims.partners.

This policy should be read alongside our Privacy Policy, which explains how we handle personal data more broadly.

2. Your cookie choices

When you first visit our website, you will see a cookie banner allowing you to:

  • Accept all cookies

  • Decline all non-essential cookies

  • Manage your preferences by category

You can change your preferences at any time by clicking "Manage Cookies" in the footer of any page.

Strictly necessary cookies cannot be disabled, as the website cannot function properly without them. Non-essential cookies are not set until you provide consent.

Where cookies involve processing personal data, our legal basis is consent under UK GDPR and PECR.

You may withdraw or change your consent at any time. Changes will apply going forward and will not affect prior lawful processing.

3. Cookies we use

The following table sets out the cookies currently used on our website:

Essential cookies:

  • crumb (Squarespace) — Security/CSRF protection — Session

  • ss_cvisit (Squarespace) — Session tracking — 30 minutes

  • squarespace-announcement-bar (Squarespace) — Banner dismissal memory — Persistent

Non-essential cookies (consent required):

  • ss_cvr (Squarespace) — Visitor identification — 2 years

  • ss_cid (Squarespace) — Visitor identification — 2 years

  • ga, gid, gat (Google Analytics, if enabled) — Site usage analytics — Up to 2 years

We will update this table if new cookies are introduced.

4. Categories of cookies

Strictly necessary cookies

These cookies are essential for the website to function. They enable core features such as page navigation, security, and session management. The site cannot work properly without them.

Consent required: No (exempt under PECR)

Performance and analytics cookies

These cookies help us understand how visitors interact with our website by collecting information anonymously. We use this to improve the site, identify popular content, and measure traffic.

Providers: Squarespace (built-in analytics) and, where enabled, Google Analytics.

Consent required: Yes — only set if you accept.

Advertising cookies

We do not currently use advertising or marketing cookies. If this changes in future, we will update this policy and obtain consent before such cookies are set.

5. Third-party cookies

Some cookies are set by third-party services we use, including:

  • Squarespace — the platform on which our website is built (essential and analytics)

  • Google Analytics — for traffic analysis (only if you accept analytics cookies)

  • LinkedIn — LinkedIn cookies may be set where LinkedIn content, plugins, or embedded features are used on our website

Each third party operates under its own privacy and cookie policies:

6. How long cookies stay on your device

Cookies fall into two types based on duration:

Session cookies — temporary, deleted when you close your browser.

Persistent cookies — remain on your device until they expire or you delete them. Specific durations are listed in the cookie table at Section 3.

7. Managing cookies in your browser

In addition to using our cookie banner, you can manage cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored

  • Delete specific cookies or all cookies

  • Block cookies from specific sites or all sites

  • Block third-party cookies

Guidance for the main browsers:

Note that disabling cookies through your browser may affect the functionality of this and other websites.

8. Changes to this policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. The current version will always be available on our website with the "Last updated" date shown above.

9. Contact

For questions about this Cookie Policy, contact us at:

Email:enquiries@complexclaims.partners
Address: 3rd Floor, 70 Gracechurch Street, London, EC3V 0HR